Service Desk Manager / Service Improvement Manager

Date Posted
23rd January 2018
Job Type
City of London, London
£50,000 to £60,000 Per Annum
Service Desk Manager/ Service Improvement Manager/Service Desk/ITIL/Payments
An excellent opportunity for a passionate Service Improvement Manager to join a dedicated Service Delivery/ Service Desk team and help deliver quality IT services to all users and customers.
You will be focused on the continual service improvement of all activities performed by the Service Desk as well as overseeing day to day tasks. You will be technically capable and experienced in first and second level support with a proven track record in delivering improvements to IT services and processes. A key objective of the role is to eliminate common, standard and repetitive time-consuming tasks so Service Desk resource can add value by building on and leveraging their SME business knowledge. You will also ensure the Service Desk team responds to incidents and requests in a priority order as well as assisting the team with analysis, troubleshooting and problem solving
Essential experience includes: Managing a Service Desk Function, excellent stakeholder management skills, Project Management/Change experience within an ITIL environment. Knowledge of Windows 7, MS Office, Active Directory, Citrix, VMWare etc.

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