Hotels.com is looking for a Senior Analyst to join its Customer Analytics Team. You will be responsible for working with big data sets to deliver advanced and actionable customer insights to increase the efficiency of our loyalty propositions, drive customer lifetime value, and improve the customer experience.
The successful individual will be able to work with minimal instruction and oversight, conduct multiple tasks and projects simultaneously, maintain relationships with senior leaders, and own deliverables end to end. Critical to the success of this role is your ability to work with big data, develop insightful analysis, and communicate findings in a clear and compelling way.
Demonstrated experience of using R, or similar tools for data analysis, structuring, transforming and visualising big data (strong SQL skills are a must)
Clear presentation of findings and guiding next steps at various points
Strong ability to manage stakeholders and competing priorities
Focused, resilient, and great at problem solving. Able to easily continue to find solutions and work towards goals when setbacks/ hurdles occur
Ability to build statistical models (such as linear regression, logistic etc.) and customer segmentations
Willing to learn new frameworks and languages required for the task
Hands on use of big data in large projects using Hadoop or Spark is a bonus
Work Experience and Education Guidelines:
Minimum of a Bachelor’s degree in Statistics, Mathematics, Economics, Data Science or similar and 3+ years working in an advanced analytics role OR a Master’s degree in one of these subjects and at least a year of work experience
Past experience in a role focused on customer insight, statistical modelling, data science or similar
Solid understanding of online marketing, preferably in a past or current role
Experience in the travel industry a bonus