As the Head of Claims Finance and Information you will report into the Director of Claims Operations. You will lead a team and have line management responsibilities for four MI/Data analysts. This role has the opportunity to influence the overall Hiscox Claims strategy as a member of the Claims Executive Group.
You will be working in a pivotal role primarily supporting the Hiscox Claims function across both our Retail (UK, Europe & US) and Large ticket (London Market & Reinsurance) businesses. The team additionally provide analytical and reporting support for the Underwriting, Actuarial, Finance and Reinsurance departments.
The core functions of the role are the management of the claims financial, operational and regulatory reporting, supporting transformation initiatives with detailed analysis and researching and introducing cutting-edge technologies to help deliver both Claims’ and Hiscox’ objectives.
There are four distinct areas of focus within this role:
Owning the interface between claims and actuarial functions to ensure we have accurate information and appropriate reserves
Managing the review process within Claims to track against large catastrophe events
Reporting on financial claim performance including loss ratio, frequency and severity measures
Helping the claims team meet their core KPIs e.g. customer/broker satisfaction scores, speed of settlement and claim acceptance rates through provision of insightful analysis
Responsibility for capacity planning across claims, building and maintaining models to forecast the level of staffing required
Regulatory & Governance
Provision of key information required from a regulatory perspective e.g. Solvency II, Conduct Risk and PRA and FCA requests for information.
Managing our data to ensure it is accurate and can be used elsewhere in the business
Exploring the use of new data analysis tools and methods to generate insight both from internal and external data sources
Identification and implementation of the application of predictive analytics where appropriate
What you’ll be doing in the role
This will be a very hands on role for the successful candidate
Managing a team to deliver the objectives outlined above via successful prioritisation of workload and management of key stakeholders
Development and delivery of a strategy and plan for the co-ordinated production and management of information and reporting across Hiscox Claims.
Our must haves
Experience of Market regulations, Solvency II, market processes, experience of insurance industry and working with Claims, Underwriting, Actuarial and Finance departments.
Ideally 5 years+ relevant experience
Exposure to reporting tools such as Tableau, Power BI
Degree qualified in a relevant field, e.g. Maths, Stats, Actuarial, Economics, Finance
Previous experience of managing others
Strong systems knowledge (Microsoft products and reporting solutions)
Exposure to data extraction & manipulation from various data sources
Confidence and ability to liaise and present to senior management