Advertiser Confidential
Date Posted
31st July 2017
FP 8041 BIM
Job Type

Business Intelligence Manager

Base - Luton or New Milton  

Reporting to the Head of Transformation, the role of Business Intelligence Manager will be to enable the data driven culture within FirstPort, supporting the business in making fast accurate decisions and to build the capability within the data insights team through upskilling the team members and improving our technical capability.

The role is also key for ensuring potential business improvements/risks are highlighted by using the data to our advantage.

What you’ll be doing:

Drive the insight driven organisation strategy throughout the business
Work with the business to help understand risk and opportunities through data
Ensure high availability of data throughout the business at all levels
Be a data champion in the business
Remove unnecessary reporting and manual process within the business by mobilisation our BI platform
Enhance our current capabilities within the data insight team
Build and improve predictive models
Improve the quality and reliability of our data assets

What you’ll be responsible for

Developing, maintaining and enhancing our data platform

A team of analysts creating insight for the business

Who you’ll be working with


Developers / Freeholder / Housing Association clients

RMC/RTM clients

Insurance brokers



Marketing & communications team

Heads of Business

Other internal FirstPort departments


Person Specification


Degree level / equivalent qualification preferred

Relevant A Levels qualifications (e.g. Maths) advantageous


Experience gained in an operationally oriented business (e.g. property services or other B2B service business) with responsibility for analysing and presenting data.

Experience of leading a small highly focused team in a demanding environment


Practical knowledge of developing reporting and data structures and systems

Understanding of / empathy with property management sector

A wider knowledge of what it takes to be an insight driven organisation

Technical Skills  

Ability to analyse data/trends and accurately report information is essential

Excellent written and verbal communication skills are essential

Experience in SQL, R, Python

Advanced Excel skills preferably with VBA

Familiarity with Microsoft Office programmes and CRM database applications.

Work Based and Behavioural Competencies


Interprets business information, establishing customer needs and seeks solution by discussion with business stakeholders.

Curious to seek new ways of presenting and interpreting data to add value to the business development team.

Uses proactive initiative to identify new ways of capturing competitor insights and intelligence.


Encourages and motivates others to suggest new ideas and initiatives in order to improve the client experience and capture of market intelligence.

Customer Service

Strong planning, organisational and time management skills with the ability to manage multiple workloads.

Demonstrates a positive attitude towards business vision

Develops long-term relationships with both key internal and external clients and customers

Building Credibility & Decision Making

Using lateral and strategic thinking, confidently makes decisions utilising expert knowledge base.

Decisions reflect workable solutions and show an understanding of the realities of the situation, accounting for the wider organisational strategy.

Delivering critical and insightful information to the business sin timely and professional manner

Delivering Results

Providing constructive feedback and support to achieve objectives.

Demonstrates self-discipline and flexibility to prioritise and meet deadlines.

Be able to handle conflicting demands on time, workload and changing business priorities.

Communicating & Influencing

Ability to collaborate with cross-functional teams.

Makes positive, workable and commercially sound suggestions.

Ability to adapt communication style in order to influence others.

Personal qualities

Flexible approach to problem solving

Strong influencer of people

Self-motivated, confident and tactful personality

Supportive management style

Ability to make fair, firm and positive decisions

Build meaningful rapport at all levels

Ability to work under pressure with an eye for detail

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